Contact Center is a centralized office of a company that answers incoming telephone calls from customers or makes outgoing telephone calls to customers. They can handle a considerable volume of calls at the same time and can also log calls. Using a variety of technologies including computer automation, Contact Centers connect the customer and the organization to meet customer needs in real time.

Our dedicated 24/7 Contact Center team assists the Accounting department in:

• Accounts Receivable Follow up
• Accounts Payable Clarifications
• Customer Service
• Administrative Support

Contact Center benefits

1. Convenient customer access to the services required
2. A positive experience from operators skilled in providing telephone services
3. Accurate and appropriate responses
4. High level of customer satisfaction
5. Improved efficiency
6. Monitor performance

Arouba offers a state-of-the-art voice interaction facility, ensuring every call will be answered, every time, making businesses more efficient. Customers can speak directly to agents through a pool of toll free or dedicated numbers and have their queries resolved effectively.

In bound Contact Center

1. Answering Service
2. Customer Service
3. Inquiry Handling
4. Technical Support
5. Toll Free Services
6. Monitor performance
7. Website Response
8. Order Processing
9. Messaging Service

Out bound Contact Center

1. Lead Generation
2. Appointment Scheduling
3. Product/Service Promotion
4. Market Research
5. Sales & Marketing
6. Verification services
7. E-mail follow-up
8. Data management